Category: Dashboard

Remote Cloud Connectivity

Location: on the Dashboard page.
Access path: Dashboard tab on the menu bar.

This pane presents the status of VPN data transfer traffic (bandwidth utilization) into and out of a remote cloud location (data center) over time in graph form. Data received in the remote cloud is represented by a colored line labeled as Rx, while data sent is represented by a colored line labeled as Tx. Data received is data copied from the client’s servers as snapshots—replication traffic from the LCA to the remote cloud. Data sent from the remote cloud to the LCA is usually data deduplication comparison. Spikes in data transfer indicate replication.

Note that data transfer traffic is only measured for VPN connections, it is not monitored for the MPLS connections.

Available operations:

  • Filter the data by selecting one of the following:
    • a different location in the location drop-down list box.
    • a different time period in the time drop-down list box.
  • Open a tooltip showing the date, time, and transfer rate for a particular point on a data transfer line by holding the mouse pointer over it.
  • Zoom in on a time period by double-clicking and dragging the mouse pointer horizontally across part of the graph. You can reset the zoom by clicking the Reset zoom text in the upper right corner of the graph.
  • Drag this pane to a different location on the page. However, that location is not remembered if you leave the page and return later.

See also:

Recovery Point Objective (RPO)

Location: on the Dashboard page.
Access path: Dashboard tab on the menu bar.

This pane presents the status of snapshot history relative to RPO for Local Recovery and Remote Recovery servers and for NetApp storages.

RPO is the maximum tolerable period of time in which data might be lost due to a major incident. In other words, RPO is the maximum tolerable interval between snapshots.

If you set the desired RPO value and select the Check RPO Health check box in the server or storage details, the Recovery Console compares the latest snapshot age with the set RPO value and shows the result on the Recovery Point Objective pane.

There are three possible RPO statuses, they are based on the age of the last snapshot:

  • Green status: Servers and storages whose last snapshot is no older than twice the RPO interval.
  • Yellow status: Servers and storages whose last snapshot is older than twice the RPO interval and no older than four times the RPO interval.
  • Red status: Servers and storages whose last snapshot is older than four times the RPO interval.

If snapshots of a server or a storage are taken within a certain time interval (for example, during working hours), the RPO status outside of this interval is not changed.

If the RPO status for a “Local” location is RED, then the RPO status for the corresponding “Cloud” location (i.e., Dallas, Ashburn, etc.) will also be RED (or will be soon) as the local copy is the source of the cloud data.

You can follow up on servers with yellow or red status. If the server is local and contains snapshots taken by FalconStor:

  1. Verify that FalconStor DiskSafe on the server is functioning properly. Verify that all applicable services—FalconStor DiskSafe, Intelligent Management Agent, Microsoft iSCSI—are running.
  2. If DiskSafe is found to be functioning properly, check the available storage on the CDP where this server is protected (can be viewed under Admin, Reports, Acronis Local Cloud Hubs Storage Report).
  3. If CDP storage is the culprit, open a support ticket.
  4. If you cannot determine why the status is not green, open a support ticket.

If the server is local and contains snapshots taken by Acronis:

  1. Verify that the Acronis Managed Machine Service is running on the production server.
  2. Verify that the local Acronis Storage Node is functioning properly. To do so, use either Remote Desktop (RDP) or vSphere Client to check that the virtual machine with Acronis Storage Node is powered on and that the Acronis Storage Node Service is running.
  3. Check the network connection between the server and the storage node.
  4. Verify that the production server backups are successfully created on the local Acronis Storage Node. To do so, use RDP to connect to the machine with Acronis Backup Management Server. There, check the production server status, check the available space in the managed vault where the backups are stored, and access the vault to verify that the backups are present there.
  5. If you cannot determine why the status is not green, open a support ticket.

If the server is remote:

  1. Determine how many servers are RED.
  2. If only a few remote servers are RED, see solution for local servers.
  3. If all servers are GREEN locally but RED remotely, check VPN connectivity to the cloud.
  4. If VPN connectivity is established and operating correctly, open a support ticket.
  5. If VPN connectivity is found to be in error on the Acronis site, open a support ticket.

Available operations:

  • Filter the data by selecting one of the following:
    • a different cloud location, local or remote, in the drop-down list box.
    • a different object type in the drop-down list box.
    • a different certification status in the drop-down list box.
    • a colored (status) wedge in the pie chart.
  • Drill-down to a server’s details by clicking its name in the server list.
  • Open a tooltip showing the certification details for a particular server by holding the mouse pointer over its Certified icon.

See also:

Latest Events

Location: on the Dashboard page.
Access path: Dashboard tab on the menu bar.

This pane presents the 10 latest events for your account/user id: users with the “admin” access role can see all the events for their account, users with the “user” access role can only see their own events. Recovery Console tracks all events and provides a tool for their viewing. Typical events include:

  • Logging in to Recovery Console
  • Logging out of Recovery Console
  • Changing a snapshot retention policy
  • Starting a server
  • Stopping a server

There are no events that should cause client action. This information is provided to support compliance and to provide accountability.

Available operations:

  • Drill-down to the event’s details by clicking on its description. This opens the Event Details page.
  • Navigate to the Events pane on the Monitoring menu by clicking the Go to Events… text.

See also:

Entitlements

Location: on the Dashboard landing page.

This pane presents your entitlements—what you are paying for. This data is extracted from your contract with Acronis.

This information is available in a much more granular detail in the “Reports” (located under Admin, Reports) section of the Recovery Console.

The terms used here can be equated with Recovery Console objects as follows:

Entitlement Term Unit of Measure Recovery Console Object
Primary Storage TB Storage occupied by Primary Servers
Continuity Storage TB For servers whose snapshots are taken by Acronis: Storage occupied by the snapshots replicated to the remote cloud, or created in the remote cloud.
For servers that contain snapshots taken by FalconStor: Storage occupied by Recovery Servers.
Long Term Storage TB Storage occupied by archiving LUNs of Remote Recovery Servers
File Level Backup TB Storage holding backed-up files of client’s CIFS shares
NetApp Storage TB Mirrored volumes on DR NetApp
Recovery Server
(the number in parentheses is the number that are certified)
number of servers Bootable Remote Recovery Server
Backup Server number of servers Non-bootable Remote Recovery Server
Primary RAM GB RAM configured for Primary Servers
Burstable RAM GB Primary Servers burstable RAM amount
External IP number of IP addresses External IP address of a server