Category: Monitoring > Alerts

Alert Details

Location: On the Monitoring page.
Access path: Monitoring tab on the menu bar, drill-down to a single alert in the Alerts list.

This pane presents the details of an alert: its status, its source, and when it was initiated. Most of this information is the same as in the Alerts (List) entry. The Description on this pane is complete, while the one on the Alerts (List) pane is abbreviated.

Available operations:

  • Drill-down to (open) the Server Details page for a server that is the source of the alert by clicking its Resource name.

See also:

(Alerts) Filters

Location: On the Monitoring page.
Access path: Monitoring tab on the menu bar.

Filters make it easy to find particular alerts. The list of alerts in the “Alerts” list pane reflects the selected filters. When that group gets too long to scroll easily, deselect one or more filters. The number of alerts matching an individual filter is indicated in parentheses.

The four types of alerts are described in the topic Types of Alerts.

Available operations:

  • Collapse the filter group by clicking the ▼ icon, after which it changes to ►.
  • Expand the filter group by clicking the ► icon, after which it changes to ▼.
  • Select an individual filter by checking the check box.
  • Deselect an individual filter by checking its check box to clear it.
  • Deselect all filters by clicking the Clear All text.
  • Select all filters by clicking the Select All text.

See also:

Alerts (List)

Location: On the Monitoring page.
Access path: Monitoring tab on the menu bar.

An alert is a message initiated automatically in response to a pre-defined condition. Client alerts are initiated for certain conditions specific to an individual server and monitored by Recovery Console, some are defined by the client on the Server Details Alerts Tab.

This list includes all the alerts visible to your role (see the topic Types of Alerts for visibility). The initial order is random by status so that the open alerts are first.

The status of the alerts is indicated by an icon:

dark-red-circle open
[none] resolved

Alerts list on Monitoring tab

Available operations:

  • Browse the list of alerts with the navigation controls in the footer.
  • Open the Server Details page for a server that is the source of the alert by clicking its Resource name.
  • Open the Alert Details page for an alert by clicking its Description.
  • Search for one or more alerts by entering some criteria in the text boxes (Date from, Date to, and Description) and clicking the Search button.
  • Delete an alert by checking its check box, then the Delete button.
  • Change the status of an alert from “open” to “resolved” by checking its check box, then clicking the Resolve button. There is no confirmation step. The status of the selected alert is changed to “resolved.”
  • When an alert warrants Acronis’s client service, open a service ticket by checking its check box, then clicking the Create ticket button. The “Create Support Ticket” dialog box opens.

See also: