Location: On the Support page, Tickets tab.
Access path: Support tab on the menu bar, click the Tickets tab if it is not active, drill-down to a single ticket, on the Ticket Details pane click the pencil icon
Use this dialog box to add amplifying information to an existing ticket
- Change the ticket priority by selecting the necessary value in the Priority list.
- Open a tooltip that itemizes the different priorities by clicking the icon.
- Attach a document to the ticket by clicking .
- Add a comment to the ticket.
- Save the changes by clicking the button.
- Close the dialog box without changing any values by clicking .