Location: On the Support page, Tickets tab.
Access path: Support tab on the menu bar, click the Tickets tab if it is not active, click thebutton. Also from the Monitoring > Alerts page when the button is clicked.
This dialog box creates a new ticket with only the entered data. When the access path is from alerts, the ticket has no reference to them.
- Attach a document to the ticket by clicking .
- Add ticket data by entering them and clicking .
- Close the dialog box without changing any values by clicking .